By engaging LST for artificial turf installation or related services, the Client agrees to the following Terms and Conditions:

1. Scope of Work

LST will perform only the services explicitly stated in the approved estimate or contract. Any additional services requested outside the signed scope of work must be approved in writing and will incur additional charges including a change order fee. Change orders are to be invoiced and paid upfront before starting the work.

2. Scheduling & Workdays

Upon receipt of the deposit, an LST representative will reach out to schedule your project. While LST works diligently to adhere to estimated start and completion dates, these are not guaranteed. There is no fixed term for the completion of the project as the project’s timeline may be affected by factors beyond LST’s control including but not limited to weather delays, site access issues, other contractors onsite, and supply disruptions. Upon project commencement, LST reserves the right to perform work and access the property at its discretion, including weekends and holidays, from sunrise to sundown. Property owner(s), tenant(s) and/or other occupants agree not to deny LST, its employees, or its subcontractors access to the property for the purpose of completing the contracted work. If LST is forced to leave the jobsite due to factors outside of its control (e.g. delays from other trades, unsafe work conditions, blocked access, property owner delays), a $1,000 remobilization fee will be invoiced to Client for every such occurrence and must be paid prior to resumption of work.

3. Deposits & Payment Terms

The deposit amount specified in the estimate must be paid in order to schedule your project. The remaining balance is due in full within 5 business days of project completion. If payment is not received within 5 business days, Client will have breached the contract with LST and the entirety of the 16-Year Workmanship Warranty will be deemed null and void. Any concerns raised after LST leaves the jobsite upon project completion will be considered warranty items. Warranty items do not constitute a valid reason for withholding payment and the full remaining balance must be paid before warranty work is scheduled and/or performed. Invoices unpaid after 5 business days are subject to a 5% monthly late fee, and may be referred to collections. Any outstanding balance not paid within the specified terms will be considered in default. The client agrees to be held responsible for all costs of collection, including, but not limited to, administrative fees, reasonable attorney’s fees, and court costs, that LST may incur in its efforts to collect the overdue amount.

4. Client Responsibilities

Client will be held responsible for the following:

  • Access: Client must ensure clear, unobstructed access to the jobsite and work areas. Delays caused by locked gates, parked vehicles, or any other barrier to entry will result in a $1,000 remobilization fee.
  • Site Prep: Prior to project commencement, Client must remove all furniture, decorations, pet waste, and personal items from the installation area. LST will not be held responsible for damage or destruction of personal property in the vicinity of LST’s installation.
  • Irrigation & Utilities: Client is solely responsible for marking all irrigation lines, low-voltage wires, drainage systems, utility lines, sprinkler components, and any other underground utilities in the vicinity of LSTs work. LST is not responsible for damage to unmarked or improperly marked systems. Furthermore, Client is responsible for testing preexisting systems prior to LST’s installation and upon project completion. LST will not be held responsible for any damage reported after LST leaves the jobsite upon project completion.
  • Children & Pets: The Client is responsible for keeping all children, pets, guests, and other persons away from the work area at all times during installation. LST is not liable for injury, escape, or property damage involving pets, children, or others during the course of work, regardless of fence conditions, open gates, or jobsite activity.

5. Workmanship Warranty

LST provides a 16-Year Workmanship Warranty, covering defects related to installation practices and craftsmanship. This warranty is only valid if the full balance is paid within 5 business days of job completion and no unauthorized modifications or third-party repairs have been made.

Warranty Exclusions

LST’s warranty does not cover:

  • Turf burn or melting caused by window reflections, firepits, mirrors, other reflective surfaces, cooking equipment, or other heat sources.
  • Pet-related damage including excessive traffic abuse, digging, odor, tearing, discoloration, and staining.
  • Irrigation issues, drainage failures, or root intrusion occurring and/or reported after LST’s final day on-site.
  • Damage resulting from acts of God, including but not limited to floods, storms, earthquakes, or erosion.
  • Neglect, misuse, heavy equipment damage, or use of non-recommended cleanersand/or maintenance tools.
  • Manipulation or damage caused by improper use including but not limited to pulling on seams or edges
  • Visible, loose, or separating seams
  • Normal wear and tear such as matted down turf and base layer settling resulting in minor sinkage, dips, and/or uneven surfaces.
  • Base washout as a result of excessive water accumulation
  • Work performed by other contractors and/or any modifications performed by other contractors that impacts the work performed by LST

6. Drainage & Irrigation Disclaimer

LST does not guarantee drainage performance unless a specific drainage system is included in the signed contract. LST’s standard base grading practices are designed to promote surface water runoff but may not fully correct underlying site drainage issues. Improvements to drainage do not extend to any unforeseen drainage problem, and artificial turf does not act as a solution for preexisting drainage problems. LST is not obligated to perform dirt work such as backfilling, extensive tear out, and/or modifying the topography of the existing soil unless explicitly stated in the contract. Client is responsible for testing and ensuring preexisting systems are working prior to LST’s commencement of work and upon LST’s completion of work. LST will not be held responsible for the failure of preexisting systems and/or the work of other contractors including but not limited to irrigation and drainage system failures that occur after project completion.

7. Completion & Warranty Activation

The project is considered complete on LST’s final day on-site. Any concerns reported afterward will be considered warranty items. No warranty work will be scheduled and/or performed until the entire project balance is paid in full.

8. Marketing & Photography

LST reserves the right to photograph and film work for use in marketing materials including social media and website use. Clients who wish to opt-out must notify LST in writing before project commencement.

9. Legal & Dispute Resolution

This Agreement shall be governed by the laws of the State of Texas. All disputes shall first be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to binding arbitration in Travis County, Texas, under the rules of the American Arbitration Association. The prevailing party shall be entitled to recovery of reasonable legal, arbitration, and collection costs.

10. Limitation of Liability

To the maximum extent allowed by law, LST’s liability for any claim is strictly limited to the total amount paid by the Client for the specific project. LST is not liable for consequential, incidental, or special damages under any circumstance.

11. Entire Agreement

This document, along with any signed proposals, change orders, or invoices, forms the entire agreement between LST and the Client. No verbal promises or representations will override this written Agreement.